Get in Touch With Us
Whether you have a question about one of our reviews, spotted something that needs correcting, or want to share feedback on our coverage of real-money online casinos in the US, we want to hear from you. This page explains the best ways to reach us and what happens after you do.
How to Contact the tradekax.com Team
Email is the most reliable way to reach us. Every message is read by a real person, and we aim to reply within two working days. When you write, giving us a little context upfront — which page you are asking about, or the nature of your enquiry — helps us get your message to the right person and respond more quickly.
You can reach us at: [email protected]
What We Can Help With
We welcome messages on any topic related to our site. The most common reasons readers get in touch include:
- Questions about our reviews — If anything in our casino comparisons, payout assessments or bonus breakdowns is unclear, ask us directly.
- Corrections and factual updates — Accuracy matters to us. If you believe something we have published is out of date or incorrect, please flag it with as much detail as you can.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message and we will point you to the appropriate support services. You can also visit the National Council on Problem Gambling directly or call the confidential helpline on 1-800-522-4700, available 24 hours a day.
- Editorial suggestions — Have a topic you would like us to cover, a casino you think deserves a closer look, or a question our existing pages do not answer? We genuinely use reader input to shape future content.
- Partnership and commercial enquiries — If you represent a casino operator, software provider or affiliate network and would like to explore how we might work together, introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings or ratings.
- Technical issues — Broken links, display problems or anything that is stopping the site working as it should? Let us know which page and what you were doing when the issue occurred.
What to Expect After You Write to Us
We do not use automated responses in place of a genuine reply. When your message arrives, it is reviewed by a member of our editorial team who will read what you have written before responding.
Our standard turnaround is two working days. During busy periods this may stretch slightly, but we will always follow up. If your enquiry is time-sensitive, mention that in the subject line.
A Note on Editorial Independence
tradekax.com is an independent comparison site. Our reviews are based on research and verification, not on payments from the casinos we cover. When a casino appears on our site, it is because it holds appropriate licensing for the US market, meets our standards on security and game fairness, and offers something useful to players looking for the best payout options available to them.
We may earn a commission when a reader follows a link and registers with one of the casinos we list. That relationship is disclosed on our review pages and has no bearing on how we rank or rate any operator. If you have concerns about how our editorial process works, we are happy to explain it.
Responsible Gambling — A Reminder
Online casino games involve real financial risk. Outcomes are determined by certified random number generators and are never guaranteed. RTP figures are long-term statistical averages, not a prediction of what any individual session will return. Before you play:
- Set a deposit limit and stick to it.
- Never gamble with money you cannot afford to lose.
- Use the self-exclusion and limit-setting tools offered by the casino.
- Stop if gambling stops being enjoyable or begins affecting your finances or wellbeing.
Support is available through the National Problem Gambling Helpline at 1-800-522-4700 (call or text, 24/7), and through Gambling Therapy for online chat support.
Player Eligibility — A Quick Reminder
To play at any of the real-money or sweepstakes casinos listed on this site, you must be at least 21 years old (the standard minimum age for casino gambling in most US states). You must also be physically located within a state where the relevant type of online gambling is permitted. Eligibility rules vary by state and by platform type — always check the terms of the casino you are considering before registering.
Thank you for visiting this page. We read every message we receive and value the time readers take to write to us. If your question is about a specific casino review, payout comparison or bonus offer on this site, do mention it in your message and we will make sure the right person picks it up.